Compliant Communication
– finally redefined
ONE MESSAGE enables your sales teams to send approved instant messages in an one-on-one conversation.
Provide your customers with relevant content in real time on their preferred messenger platform: WhatsApp, Viber, Line …
In today‘s fast-paced digital landscape, traditional communication methods are rapidly losing their impact.
Your critical emails? They‘re increasingly ignored, pre-filtered, or simply vanish into an overflowing inbox, never truly reaching their intended audience.
The era of email fatigue is here, and your vital messages are suffering.
Meanwhile, instant messaging has unequivocally emerged as the preferred channel for personal and professional connections globally. It‘s immediate, direct, and inherently engaging.
But for the Life Sciences industry, harnessing this powerful shift comes with a formidable challenge: how to embrace real-time, personal communication while navigating stringent regulatory requirements and ensuring absolute, unwavering compliance.
of emails were classified as spam
in 2024.
WhatsApp messages sent every minute.
of HCP use IM for professional communication.
Instant Messaging: Rise of the Preferred Channel
In contrast to email, instant messaging has experienced explosive growth and widespread adoption. For example, 69 million WhatsApp messages are sent every minute, highlighting the immense reach and deeply ingrained use of this channel.
Adoption is high across industries: 93% of consumers text daily, and texting has risen to the top mobile activity for 83% of consumers in 2025, compared to 77% in 2022.
The communication landscape has fundamentally changed over the last 5–10 years. While emails have long been the dominant medium, we are witnessing a clear shift towards instant messaging.
2016
2019
2022
2025
How Instant Messaging is evolving
2016
2024
2016
2024
ONE MESSAGE allows your field force to work with the tools they know and stores your data where it belongs – next to your customer data in your Veeva CRM.
ONE MESSAGE takes customer centricity to another level allowing each physician to choose a prefered messaging channel individually. By delivering content to widley spread messenger services like WhatsApp, Line, Viber and more, ONE MESSAGE does not require any additional installation or application on the target device.
Physicians can select their preferred messenger service during the onboarding process or at any given time. This allows sales teams to create direct customer interactions with a personal touch that is unmatched by any other engagement channel.
– and so do you!
Sales representatives can respond immediately to customer inquiries, share product information, and quickly schedule appointments – all via the customer‘s preferred communication channel and in full compliance.
MSLs can share scientific information and study results upon request, efficiently handle inquiries from Key Opinion Leaders (KOLs), and conduct follow-ups, while all communication remains
auditable.
Effortlessly create and send surveys directly within the messenger chat to receive quick and direct feedback from customers. Mobile-friendly surveys combined with instant messaging offer a seamless user experience and often achieve higher completion rates compared to surveys conducted on desktop devices.
Intelligent chatbots can autonomously handle a large portion of recurring customer inquiries, relieving the customer service department and increasing customer satisfaction through quick responses.
Over 375,000 people interact with chatbots daily.
AI-powered communication tools in healthcare report 66.83% faster resolution times, 59.90% general improvements in customer satisfaction, and 52.97% reduced customer complaints.
Running Late Information
Invitation or Registration to Event
Personalized Live Event Experience
Event Companion
Entry points for surveys
Broadcast Medical Updates
Pharmacovigilance Broadcasts
Videos (MOA, KOL, etc)
Promotional messages
Consent gathering
Disease Awareness Campaigns
Chatbot
Heavy traffic, unforeseen detours, or a meeting running longer than expected – there are many reasons delays can occur. Being prepared can make all the difference.
A pre-prepared instant message, allowing free text input or a pull-down menu (e.g., 5 min, 10 min, 20 min), provides reps with the simple flexibility to communicate delays effectively so the HCP can adjust their schedules accordingly.
Invitations to live events or webinars are an excellent use case for instant messaging. The user journey from the message to completing the registration on the event page feels consistent and seamless, as long as the registration page is optimized for mobile devices.
Prepared messages can also provide a lot of value at an actual live event.
Slide decks or documents can be provided shortly after a speaker session or attendee interaction. Events require a lot of communication and cell phones are the perfect devices to address attendee groups and expecially individuals.
Enhance your live event experience: real-time broadcasts of agenda changes, slide decks, and feedback polls streamline medical congress coordination.
Surveys can provide valuable insights into customer satisfaction, areas of interest, and much more – this applies not only to events (live or online) but to a wide range of scenarios.
Mobile-friendly surveys combined with instant messaging offer a seamless user experience and often achieve higher completion rates compared to surveys conducted on desktop devices.
Rapid dissemination of critical safety alerts or label changes to opt-in HCP segments is critical. ONE MESSAGE can ensures timely awareness while maintaining compliance.
Instant communication when it really matters: pre-approved SPC updates or drug recalls are delivered to registered prescribers via compliant mass messaging.
Reports from YouTube suggest that users spend around 50–70% of their total phone usage time watching video content, such as shorts, movies, and reels.
This makes cell phones a native device for watching videos and offers the viewer a lot of flexibility where and when they watch the content.
Promotional content can also work through instant message if the content is relevant and ‘tailored’ for the HCPs. Promotional material MUST be mobile friendly.
ONE MESSAGE and instant messaging is ideal to collect marketing or promotional consents in calls or during events. The out-of-the-box onboarding process even allows to collect a range of consents in one single action.
Targeted distribution of educational videos and KOL insights via IM drives engagement across therapeutic segments and helps to raise awareness.
Chatbot can dramatically improve customers experiences with the capability to reply and help at any given time. It can provide customers with documents, make appointments, offer or conduct surveys and much more.
Measurable Success
Increased Engagement Rates
Messaging apps typically show open rates of up to 98%, far surpassing average email open rates. 93% of consumers text daily, and almost half check their text messages more than 10 times a day.
The number of consumers who have opted in to receive SMS from businesses has increased by 35% since 2021, reaching 84% in 2025.
Over 8 billion messages are sent monthly between businesses and consumers via Messenger.
Open rate
emails
Open rate
instant Messages
Accelerated Processes
82% of consumers check their text notifications within just five minutes of receiving a message, and almost a third within 60 seconds. In stark contrast, the average response time for a text message is 90 seconds, compared to 90 minutes or more for an email, with some sources even reporting average email response times ranging from 12 to 24 hours.
This significant difference highlights the direct immediacy of instant messaging.
In healthcare, communication improved through secure messaging by becoming faster and more reliable, and clinical decision-making was expedited.
30%
98%
Benefits and ROI
Reduces legal risks and protects the company‘s reputation, especially through the NLP engine and Veeva Vault integration.
Automates routine tasks, saving time for sales and medical teams, which is reflected in faster resolution times and time savings.
Requires no additional apps for recipients, which promotes adoption and usage.
Enables more direct, personal and contemporary interactions, leading to higher customer satisfaction and fewer complaints.
All communications are fully auditable, supported by Event Sourcing.
By switching to ONE MESSAGE, companies can achieve significant savings while strengthening their revenue and market position.
Reduction of manual effort for compliance checks and customer inquiries through automation. Reduction of compliance penalties and operational risks. Reduction of wasted time: 70% of individuals report personally wasting time due to communication issues in their company.
Faster customer interaction leads to shorter sales cycles and higher engagement.
Improved engagement can lead to higher conversion rates, as messaging apps achieve open rates of up to 98%.
ONE MESSAGE is the first fully compliant service for instant messaging – specifically tailored to the Life Sciences Industry.
ONE MESSAGE is easy to integrate, simple to use and connects to all relevant instant messaging
services.
ONE MESSAGE is a highly customizable
application. We cannot reflect all possible configurations in this document so we’re always referring to the recommended integration and workflows.
The future of customer communication starts now: real-time, personal, and fully compliant.
Our licensing model is based on MAUs (monthly active users) and a fixed rate per channel. No time-consuming monitoring of the user database needed. Your number of licensed users always corresponds with your actual usage.
Choose your Channels
WhatsApp
LINE
Viber
Apple Business Chat
SMS
Kakao Talk
Zalo
$299/mo
Activate your Users
- A user is a person or a service who sends or receives messages with ONE MESSAGE.
- A user is activated when they send their first message.
- A user is deactivated when they have not sent any messages in three months.
$29/mo
Do you want to learn more about instant messaging with ONE MESSAGE?
Get in touch with our excellent customer success team today and discuss your business needs or simply get a demo of ONE MESSAGE. We’re happy to answer your questions.
or be brave and directly